After coming here consistently for years on vacati...

After coming here consistently for years on vacation I've noticed considerable differences most notably from last year to this year. Now I come from hospitality/service background and very forgiving and generous when it comes to the restaraunt experience.

1. Spaces feel more cramped than years before. (my partner and I are short and small lol) Navigating through corridors, and the narrow walk spaces near the large buffet was a task. Especially when people are bit less considerate nowadays. (Monday August 14th we literally witnessed a collision and major spill in the main walk way by the buffet.

2. Bathrooms are sub-par. If you're a true crab eating fan then you're cracking and butter dipping and making a mess. You're going to want a nice space to wash up for dessert. No such luck here.
All the bathrooms (male) are cramped, run outdated equipment such as toilets/urinals/hand dryers..(maintenance and contractor is my job), outdated dispensers and paper products, dull colors, weathered floor tile, unreliable faucets, and a loose door knob.

3. The food.
-Raw shellfish has seen a better, more respectful shucking. These clams and oysters were cleaned and displayed haphazardly. You'll spend more time picking out bits of dirt/shell than you will eating them.
-The side dishes are somewhat neglected, greens/veggies tasted bland and texture was what you expect if they sit in the hot trays for too long.
-The carving station stood out as one of the front runners. The polite attendant made quick work of cutting me a portion of brisket, against the grain, and placed on my plate. Very good.
- The crab was a bit of a let down. Some crab portions were vibrant, and delicate, popped free effortlessly but most were a messy battle that left more to be desired.

4. Conclusion
My partner and I have a soft spot in a our hearts for Phillips from years past but its time for Phillips to take their quality a bit more seriously, update the rest areas and consider making a bit more room.