Henry Pachy

Review of Rejuvn8

After spending an hour plus on searching for a pla...

After spending an hour plus on searching for a place to get a Brazilian done with my significant other (man + woman Brazilians), we happened upon Paparazzi after having scheduling conflicts or other spas that did not offer male Brazilians.

We explicitly asked for hard wax, as that is normal for Brazilian waxing, and furthermore, asked specifically for hard wax for my significant other to have her legs done as that is what she's accustomed to.

However, after traveling an hour to come out to Paparazzi (we are coming from the Utica area), and checking in early in the morning, we found that the waxer did not have hard wax prepared for her, despite explicitly asking for this a week in advance.

Both waxers were pleasant, and while my waxer did have hard wax for me, hers did not, despite our request in advance, and explaining to them that we had searched for other spas in the area, and many of them would not use hard wax on legs unless either paid more, or even double, so this was our deciding factor to come here based on the fact that they would use hard wax for both the Brazilian and legs.

She did not get her Brazilian done as she refuses to use soft wax for that, and did get her legs done. However, even that went poorly, as the waxer had missed patches on her leg, and when doing the stomach strip, made a mistake of going up too close to the naval.

In the end, while I had received my Brazilian, she did not, and that was the entire intention of doing this all in the same place at the same time. Not to mention, that it took them an hour and a half to do legs and a stomach strip (which normally would take 45 minutes to an hour). They did try to rectify the situation monetarily by discounting the cost by a marginal amount, however, that wasn't really enough to rectify the amount of headache this has caused in now needing to find another reliable spa that does male and female Brazilians.

Their reasoning for this miscommunication regarding the hard wax, was that their computer system caused the issue. Even though, seemingly it confirmed our appointment 3 separate times digitally, and a phone call. And yet, they still did not render the services as we had requested.