Matthew Olsen

Review of Freightliner of Arizona

When are we going to be able to give 0 stars? I br...

When are we going to be able to give 0 stars? I brought my truck in on Friday at 4:45 pm, yeah it's the weekend, but Today is Monday and it has not gone "into the shop" yet. Every time I call to check on the truck they pass the buck on the"group" that is going to be working on it. I was told Friday that they would look at it Friday night, but it probably wouldn't get worked on until Saturday morning. Noone told me it wouldn't get looked at until Monday until I called on Sunday wondering when they were going to look at it. Then I got the real story and a partial apology. They assigned it to the chassis group, but Noone was there to look at it on the weekend. OK, why didn't someone tell me this until Sunday? Really, is it that hard to tell the truth? 3 nights at the Quality Inn, 5 stars to the hotel, was very accommodating. At this point I have no competence that my truck will be done today because who knows if the chassis group even works 24 hours. They obviously don't work on the weekend so I doubt it. I'll update if I need to add anything, but if you can avoid avoid avoid. Find a nice nice little shop and wait a day for parts, you'll be saving yourself time and money.