Gail Smith

Review of Lux Bus America

A letter to Lux Bux Anaheim:

A letter to Lux Bux Anaheim:

On Aug 5 at 7 am, we were picked up at our hotel, the Howard Johnson Anaheim and taken to your Anaheim office where we then boarded a beautiful, new double decker bus to Universal Studios.
The bus was gorgeous...comfortable...and we enjoyed the trip very much.
Although it was very early, and we were tired, I actually very much enjoyed listening to our driver (I don't remember his name), as he explained to us all of the sights on our way to Universal. He was VERY cordial, friendly, pleasant and informative!! I wish I knew his name so I could tell you how AWESOME of a job he did. I hope you can look it up - Aug. 5 - 7 am-7:30 am to Universal - and please let him know what an outstanding job he did.
One thing he STRESSED before we got off the bus at Universal Studios, was that we HAD TO, HAD TO be ON the bus, not just getting there, but ON THE BUS at 7 pm SHARP as the bus WOULD be pulling out of the parking lot at 7 pm SHARP. He said that the driver (not him, but a different driver) will not wait and if you're not on the bus at 7 pm, you would have to take a cab back to Anaheim at the charge of $120.

Believing that he was serious, pretty much everyone - over 80 people, were ON the bus at 7 pm. We got there at 6:45 pm, to be sure we did not miss it.
Well, 7 pm came and went...7:05...7:10...7:15...nothing. We sat there. Finally a cranky and unfriendly driver came up to the top and very impersonably told us to just be patient and don't complain as I think we were still waiting for someone???? He was hard to understand with his thick accent, but he was NOT very nice!
Finally, I think some late people did get on the bus. We left at 7:20 pm. We were NOT impressed!! There was NO explanation, he did not say one word over the intercom and we had no idea why we were so late.
If we were waiting for latecomers, that was totally unfair to the rest of us. What happened to the promise that the first bus driver made?
Anyway, kudos to the first bus driver who was pleasant and friendly and gave us an enjoyable trip.
Thumbs down to the evening driver: unfriendly, cranky and LATE!