Sarah k Review of Trillium Health Partners
I wish I could rate this hospital zero stars. I re...
I wish I could rate this hospital zero stars. I recieved the worst care at Trillium hospital I am absolutely shocked and disgusted by the lack of care and professionalismn displayed by your porters and emergency staff. I was afmitted into your hospital last night with immense sharp pains in my chest. I got in around 11:00 pm and pretty routine service, I was seen in a timely manner no complaints 4 hours pretty ideal. Doctor explained to me I would need to come back within 24hours for a vq lung scan. I return back Trillium hospital in alot of pain struggling to keep up with and follow one of your information staff to the diaognostic check in. I basically cannot breath by the time I arrive at the desk. The women behind that desk were actually quiet attentive and accommodating and got me a wheel chair. I patiently wait two and a half hour for my vq lung scan. Afterwards I am back in my wheel chair a young brown hair Porter arrives asks my name and starts wheeling me down the hall she seemed very distracted socializing and joking around with other nurses on the way almost as if she couldn't be bothered by me. She stops in (final)emergency room where the night before I got my final results. She tells me to take a seat I questioned her about if they would have my results, she reassured me saying yes they were call me and rushed off. I wait a hour and a half noticing I haven't observed one doctor enter the waiting area I was in and not one nurse has even bothering to acknowledge my poor breathing and holding my chest . I observed a young woman with the emergency logo on the back of shirt dealing with other patients very non chalontly she actually discharged a young girl but didn't clarify the girl could leave so the girl waited a full hour to ask if she could be discharged and the same emergancy woman exclaimed she had told the girl she could go but Infact that wasn't the case I was sitting beside the girl and the emergancy women was very short and vague not communicating properly. In that same moment when she tried to rush away quickly I got her attention seeing as I could barely walk with out having extreme sharp pains on my chest. I asked the same women(emergancy) if she knew anything about my results if anyone did because noone has even spoken to me in a hour and a half. She brushed me off and said I should be called. 3 hours later I finally slowly and painfully walked up to the desk to ask because I finally saw doctors had shown up for the last hour and were calling people. I ask the same women (emergancy on back) sitting behind the desk now she looks at me confused and says I wasn't even in the system and would have to make my way to the front emergency triage. I explain I can barely walk without feeling intense sharp pains and I've gone throught the process gotten x-rays blood work and other test done and just need results and now have been waiting almost 6 hours and total. The women are VERY SHORT with me tell me sorry you'll have to start rite from the begining. They bring a wheel chair take me all the way back to the front desk and leave me there to roll my self up to a desk with another extremely rude front worker who tells me sorry you'll have to wait behind the 200 patients (it's now Friday night at 7:45) before me after I explained my situation to her. I am mortified by the lack of attention or considering it was the constant negligence of your staff. Now I am home with the pain in my chest because I felt like I was going to pass out and nobody gave a damn. I would actually never set foot back in this joke of hospital if it was up to me. But you have my results from my test and I was warned by your nursing staff you wouldn't release it elsewhere. So at 3 am tonight I'll be heading back to this diacrace of a hospital to recieve terrible health care once again. I would never in a million years refer anyone to your hospital where you for the most part have disgustingly rude staff. Your emergancy staff simply just don't care and have no patience and should not be ever working in health care.
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