Oliver Barfield

Review of Pertwee & Back Ltd

Honestly very disappointed.

Honestly very disappointed.

I would always recommend Lowestoft, but at the time I wanted my car, Yarmouth had one in the show room, brilliant I thought Wrong.

After having the car for a few weeks a rattle started around the steering wheel, took it back, no issues they said. Drove it off their car park, started rattling again took it back, I was lying (a customer being told they were wrong). They offered to keep it for a week (that s how long they needed it apparently), but I would have to pay for petrol and be without a car, absolute joke! Customer service = non-existent.

Car has now come to an end of the 2 year lease so I wanted a newer bigger car, did I receive any phone calls or letters to arrange renewing my car no! No aftersales what so ever!!! So I decided to pop to see them to see what they could do walk in, ask the receptionist if I could speak to someone, she just walked away to find a salesman, no hello , no oh certainly sir , nothing!! Give that receptionist a certificate for receptionist of the year . (Ford, a little advise, it s recommended the first person you see is a good representation of what service to expect, I know you have it spot on at the moment, but it needs to be sorted as you ARE losing customers!!)
Overall, if you like being spoken too like dirt, or even undermined by the sales team, parts department or service team, then go to Ford Great Yarmouth.

I feel I can voice my opinion as I have used this garage a lot over the year s only owning Ford cars, but I have had enough now, it might be easy using them as they are on the door step, but I would much prefer driving 15 more minutes to get treated like a customer, spoken to like a human, and actually getting greeted by the receptionist asking if I would like a drink or any help.

Avoid!!