This review lays blame on both FedEx and a seller....

This review lays blame on both FedEx and a seller.
I purchased an expensive chandelier and had it shipped to my new house under construction in another state than where I live. I never received a tracking number. After a few weeks the seller did tell me the package shipped and had been delivered but I still had no tracking number and did not know who the shipper was. When the builder needed to install the chandelier he discovered it was broken. I informed the seller on Wednesday, June 12, but explained that I was in another state and did not have pictures. The following week I drove 11 hours to see the light. That s when I finally got the Fed Ex tracking number. When I sent the pic of the broken light to the seller on Monday, June 17, he told me that I was a day too late, that 60 days was the previous Friday. Fed Ex says the same. I have email from May stating that I never received a tracking number and another showing that the damage claim was submitted to the seller 2 days before the 60 days were up. Neither Fed Ex nor the seller take responsibility for sending me a broken $1500 chandelier. Shame on you. I d settle for a partial settlement on the damage.

Edit: The company contacted me about the problem. I did receive a partial reimbursement for the damaged product which somewhat alleviates my disappointment.

Second edit: I was contacted again about this review. They wanted to know what they could do to change the rating from 2 stars. Obviously they care about their product and reputation so I upped it to a 3 star review. The chandelier looks nice now that it s been repaired. I was lucky that my contractor was able to handle it. Otherwise I d still be stuck with a broken chandelier and some glue they sent and out $1549. They were unwilling to do more than send glue until I wrote this review. I hope this is a lesson learned for them in better packing.