Joe Bower

Review of Lake Norman Chrysler Jeep Dodg...

On Friday, May 17, 2019 @ approximately 510 pm my ...

On Friday, May 17, 2019 @ approximately 510 pm my wife, my sister-in-law, my niece and myself were on the way to Myrtle Beach traveling south on Interstate 77 just north of Charlotte. The traffic was extremely congested when our Chrysler Pacifica van stalled in the middle left lane of 4 lanes gong south. It would not restart and would not come out of park. My wife and my sister-in-law, who both have COPD and are on oxygen panicked. When the tow truck arrived we asked that the vehicle be taken to the nearest Chrysler dealership, fortunately that was Lake Norman Chrysler. When we arrived, I went into the service department introduced myself to the service advisor, Chris Gorczynski, and explained my situation, including my wife s and her sister s medical condition. Chris went out of his way to make them feel comfortable and to reassure them the vehicle would be repaired as quickly as possible. Chris loaned us a courtesy vehicle for the night and suggested a nearby hotel for the night. Chris told me the service department was fully booked for Saturday and it might be Monday before the vehicle could be checked. When I returned the courtesy car on Saturday morning our van was on the rack and after a few hours we were able to continue our trip to Myrtle Beach. My deepest thanks go out to Lake Norman Chrysler and especially to Chris for the way our situation was handled.