Katy Larson

Review of Classic Chrysler Dodge Jeep of...

Giving it a two (2) stars for follow up and the ti...

Giving it a two (2) stars for follow up and the time it took to get it repaired.

Radiator started leaking from the seams and apparently a common problem with these 3.6L engines.

Dropped Jeep off on a Saturday afternoon expecting for it to be diagnosed and start repairs on Monday or Tuesday at the latest. Due to the backlog, they never got around to my Jeep until Wednesday mid-day after calling and explaining that I needed it to be done ASAP due to my extended warranty policy with the rental car and covering the repairs on the Jeep once it s been authorized or I would have to pull Jeep out and take it elsewhere. By miracle soon after that phone call, they got my Jeep into the shop to diagnose by doing a coolant pressure test to find the cause of the coolant leak when I explained it was a leak and I d need a new radiator. Got it authorized and approved by my warranty claim to cover all cost. They finished the Jeep on a Thursday evening just before they closed for the night.

The next morning (Friday) during daylight I was looking around to check out the work that was done on it. I found that I was missing two of the plastic clips that fastens the top portion of the grille/fender. I can hear it flutter when driving down on the highway. So I send a quick text to the service advisor who helped me over this case, he said he d order some new ones on a Monday and install it once it arrives. I followed up with him a week after sending the original text to check in and see if it came in, no reply. Tried again the next day (Saturday). Still no reply.

Very disappointed with the follow up portion especially after a large sum was paid for the repair by my extended warranty company. The only reason I ll be coming to this dealership is for my warranty claims and to have OEM factory repair work done to stay in good standing with the warranty agreement contract. As for all other routine maintenance service, I m taking my money elsewhere or just drive to the next town over to another Jeep dealership instead and I recommend the same for others.