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Gail Davis

3 years ago

My experience with these guys was absolutely awful...

My experience with these guys was absolutely awful. I purchased a Honda EU3000 Generator from them April 2017. It failed to work after very little use. The Honda website listed them as a service provider. I took it to them. They did not return my calls. I actually went into the business three times (early in the morning - being late for work) in order to speak with them about the generator. I was told repeatedly "will call Honda today." Then after 3 weeks, my last visit to them, they told me to take it to Ag Pro for repair. I certainly wish they had told me that in the beginning as they clearly never had any intentions of working on the unit. The young staff person I was assigned to was very unhelpful and told me that they were very busy and "it is just a generator." If only they had shown the same energy when I needed their help as they showed when I was purchasing the unit. I will never set foot in that facility again! Not that it matters the slightest to them. The AgPro folks were wonderful by the way. Generator fixed in one week, under warranty - no fuss - just fixed and loaded in my vehicle. If you need something - go to AgPro.

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