Review of Audi Conshohocken/MMCO Auto, LLC

4 years ago

Brutally Honest Review

*Brutally Honest Review*

The initial process was great, I worked with Andrew and was very happy with the professionalism and efficiency displayed. I purchased a 2016 BMW M235i back in June and again was satisfied with the beginning process.

With this said, everything went downhill after that. I drove from 3 hours away to see/purchase the car. When I arrived I immediately saw there was a large crack in the windshield and dent on the hood. This was not communicated with me prior to seeing the car. When I pointed it out the sales guy acted like it was his first time seeing it.. mind you he DROVE the car up to me for a test drive. The crack is directly in the sight of view so there was no possible way he missed this. They ended up taking a few hundred dollars off the initial price because of this and I was satisfied.

I purchased the car on the spot and took out a warranty. I made the mistake of taking their word and not inspecting the documents thoroughly enough. I was told the warranty was "about $2,000.00" and was not told it only covered up to 36k miles or 3 years. $2,000.00 really means $2,999.99. In hindsight this is my fault and I should have done my due diligence. I called to cancel the warranty the very next day and was told "no problem" they supposedly mailed a check to the institution I financed through however as of today 9/5 THEY HAVE YET TO RECIEVE THE CHECK.

About two months ago I took the car in for an inspection. The BMW dealership found some serious damage done to the car. This included 3/4 rims were bent and warped and needed to be repaired along with the front bumper was damaged and the front splitter was even missing. One of the tires had a large bubble in it and there were a few other issues. In total this cost me $2,600.00 in repairs LESS THAN A MONTH AFTER BUYING THE CAR.

I have called at least 10 times within the last two months in an attempt to give them the opportunity to do what they feel is right prior to writing this review however I have been ignored and dismissed. I finally got Andrew on the phone this past Friday and asked very politely that Elya follow up with me about this issue by this Tuesday. It is now Thursday and after calling again today and not getting anyone I am done. I am here to warn anyone who is thinking about getting a car from this place to go somewhere else.

I originally was drawn to this place for the price on the car I purchased as it was about $1,000.00 cheaper than what I could find. I also liked the initial service and was excited to work with them. But after they make the sale they don't want to hear from you and do not go out of their way to do the right thing.

They sell broken cars and don't care about the ramifications of the financial impact for the consumer.