I signed up for TLC, I also placed a order for a p...

I signed up for TLC, I also placed a order for a product that was on back order in January. A tracking # was created but the product was never shipped. There was no communication from them. When I emailed them they stopped responding. It's now March and I still haven't heard anything. I no longer wish to be part of any organization that works like this. Just give me a refund I will find these product or similar products elsewhere.