I recently interacted with a photonics company and...

I recently interacted with a photonics company and found their website to be user-friendly with comprehensive product information. However, I found the customer service to be somewhat lacking in responsiveness, as it took longer than expected to receive a response to my inquiry. The product quality was satisfactory, but I believe there is room for improvement in terms of innovation and staying ahead of industry trends. The company's commitment to innovation is evident, but I feel that there is a need for better communication and engagement with customers. I appreciated the range of products available, but the overall customer experience could be enhanced through more proactive interaction.