Giuseppe Arena

Review of Hyundai Motor Company Italy S....

I bought a santafe exellence a few months ago at t...

I bought a santafe exellence a few months ago at the Fiori dealership in Rome.
Very nice car but with annoying noises in the passenger compartment. I bring the car for assistance and they give me an appointment after a month.
After leaving the car, a week goes by and they don't let me know anything, so I decide to call but the receptionist takes my phone number twice, but nobody calls me back. At the third phone call I get very angry and a girl named Francesca comes by who tells me that the person who was supposed to check the problem is not sick and that therefore nobody has seen the car for a whole week.
At this point I decide to go and get the car as it is, also because paying an installment of about 600 a month with 11,500 in advance for a period of two years does not seem right to lose the use of the car in time undetermined.
Upon my arrival at the dealership another gentleman named Fusco tells me that assistance had checked the car and that this Francesca is nothing more than a girl who has nothing to do with assistance and therefore knew nothing about it.
He tells me that they checked the car and found noise and vibration in the sunroof And that I should have stayed the car there until Hyundai told him how to intervene. I asked for a courtesy car of similar magnitude to the one I was leaving him but at most they could have given me the 500. Having said that I asked to speak to a superior to make sure that I brought him the car again in assistance when they would know how they would intervene and with what timing. After 30 minutes of waiting his superior did not show up evidently I am not an important customer for Hyundai despite having bought the top of the range for about 50,000.
I buy this car after various experiences with land rover and Audi and although I think that Hyundai had made a car at their levels unfortunately I had to change my mind. The dealership is bad and at this point also the Hyundai product.
I don't know for utilitarian cars but if you should ever buy bigger suvs or machines, forget about this brand.