12/10/2019

12/10/2019
I have really bad experience with their billing system. I froze my membership and their system reactived my account automatically after 6 months without notifying me and automatically charged all members under my account without giving me a notice in advance. I didn t receive any receipt prior or after the charge. I won t realize I am being charged unless I check my credit card activity. Universal athletic club refused to refund me the charges by saying that I should be responsible for that as an adult and that it was not their policy to notify me the frozen period was ending and auto charge started. I was so disappointed that a community service provider took their advantage of having the so-called policy to play the cheating games .

Also, I called to terminate my membership on the bill date. The bill was charged that date without refunding. The billing office won t help customer to get their refund. I have to rely on credit card company to help me to refund the unfair charges.

12/12/2019
Response to the owner s reply:
Again, I didn t receive any email notifying me the end of frozen period while kept receiving ads from Universal athletic club. The auto email sending system might not work as what you expected, or I might be actually left out from that system. I just don t want to pay a penny if it is an unfair charge.
Also, I didn t intend to have the service that s why I froze the membership. The reason I chose to froze the membership was because there was a $150 termination fee and a large fee to rejoin the membership. I am at such a huge disadvantage. I could not find another business like Universal athletic club that designs the business in such a clever way that retain some customers not with its good service but with its money power . The 6-month frozen period itself is an unfair structure as well that it only benefits the business owner, but hurts the customer.