The room, shower and the beds were fine. Nothing t...

The room, shower and the beds were fine. Nothing to complain about, slept well and quietly. However the service was a different story, as was the lady at the counter. Assuming that she often experiences something like that, she seemed seasoned and emotionless. Booked for April 13 to 14, this went wrong right away, no confirmation. After an email and a call, a confirmation of our booking finally arrived. On arrival we are told that a booking has been made for 14 to 15 April, while we have actually booked by telephone, online booking and mail for 13 to 14 April. We have indicated and demonstrated this at the desk, is also stated in our mail.

We had to talk to a supervisor, who eventually found out that we would postpone the booking. But additional costs were added, that would be 'because it is in the system'. So again paid extra and the overnight stay moved to the correct date. Very unfortunate, why it should be that way? That is really a mystery.