Marcus Lowe

Review of Alon's Bakery and Market

I can understand how someone would rate this place...

I can understand how someone would rate this place so high depending on how they came in. If you came in for a product or some basic pastry then you left, that's an easy five stars if the product was good. Now what about people who eat inside for breakfast or eat take out? Not the same kind of review.
I honestly feel this place is overrated. I have had brunch here a few times and I'm still not understanding the big deal. I understand the prices slightly because the ingredients are premium. The food is OK but nothing spectacular. The staff is fairly nice but needs some polishing. Too much socializing but not enough attention to customer service. I am pretty sure the staff just cooks but they never eat there. I have asked for a description of food and other things in the store/restaurant a few times but they seem very vague about what's involved. I give one star for premium ingredients and another for being an entertaining environment. I feel they could use customer service tutorial, more product knowledge, and a slight revisiting of the flavor of the food. It's not nasty but it's far from 5 star great.