Tomasz Winiarczyk

Review of Novotel London Waterloo

Only parked at hotel and got a penalty charge noti...

Only parked at hotel and got a penalty charge notice as exit is located in the bus lane. Apparently there are some signs about it but on the day I didn't see any. So unusual it should be clearly signed. Although car park was cheap now with PCN very expensive:-(

To respond to manager I rated hotel based on the service I used, which I clearly stated. As I can see there are other people who are affected by this issue. It's not fair to be penalised this way. This bus lane is a trap when you leave hotel left way. It's only long for 2m roughly, enough for council to issue the notice. But as hotel is aware of this it should warn it's customers about this unusual bus lane implementation/penalty possibility.