Jake Harris

Review of Railey Realty and Deep Creek L...

Had to cancel our rental due to one of our party's...

Had to cancel our rental due to one of our party's members contracting Covid. Explained the situation to Railey who advised we could cancel, but we would assume the difference from what we booked at versus what the next customer books at plus an additional $300 fee. We gave ample notice in regards to the cancellation yet Railey advised us either not to cancel or pay the ridiculous fees. I'm sure everything would have been well and great had we not needed to cancel, but given the situation it's a shame Railey just flat out didn't care.