jude costello

Review of Sun Toyota

I will start off by saying that Sun Toyota had the...

I will start off by saying that Sun Toyota had the best price on the vehicle I wanted from all the dealerships that I researched in the state of Florida from Pensacola to Miami. That is about the best thing I can say about them. What I got in price was sacrificed in customer service and professionalism. I was an out of town buyer having the vehicle shipped to my location, which I was assured would be smooth and no issue.
I began my car search a couple months ago with test drive etc. I requested the internet price online and was a good deal. When I asked my salesman about the Toyota military discount, I was told that the internet best price included the military discount already, despite not having any previous knowledge of my military affiliation. This was eventually corrected after several days. I initially agreed on a final price on Friday 3 July at approximately 2pm with John.
I was informed multiple times throughout the day that Rammie from finance would definitely be in contact that afternoon to finalize all paperwork, they never contacted and the salesman finally informed me about not being able to get to it around 1030pm but was promised that the salesman would ensure everything was completed the following day and all paperwork would be overnighted, because they somehow are unable to do e-signing like other dealerships do. I was informed on Saturday that they would not be able to send out paperwork due to the holiday weekend but it would be sent out on Monday afternoon at the 4pm pickup. At 330 on Monday I was told that Rammie was unable to get to it in the previous 3 days and it would be sent out on Tuesday. I asked Rammie if I had walked into the dealership at 2pm on Friday would I have had to wait until Tuesday to buy a car, he said due to being busy I would have had to wait at least a couple hours, thinking this would put me at ease, so I responded that it should have been done within the same couple hours on Friday then.
When the paperwork was finally completed, Rammie had it being sent to the wrong address despite my giving the salesman the proper address several time. It was finally corrected and I received the paperwork on 8 July and shipped it back the same day overnight. The dealership received the paperwork on 9 July, and received my wire transfer on 10 July. Getting the salesman to set up shipping was another headache but once I was in contact with the shipping manager, he was great. I finally received the vehicle on 13 July at 1030 pm.
Although I am happy with the vehicle and price, the lack of professionalism throughout the entire process was shameful. Sun Toyota lived up to the stereotypical car dealership reputation of poor customer service and lies that make many people dislike them. I was never treated like a valued customer and was even told that they were busy with customers and that is why my paperwork was taking so long. 10 days to complete a purchase and delivery after agreeing to a price is horrific.