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Biren Chandaria

3 years ago

Fair quality, but probably won't be using them aga...

Fair quality, but probably won't be using them again.
TPC was one of two companies that I was considering after receiving four estimates for painting the exterior of my home. The other company I was seriously considering was CertaPro Painters.
When it comes to using TPC please "Read the Contract"!
Unfortunately, with my work, I was extremely busy with the Covid issue as I have to manage medical staff and ensure a number of hospitals have to be staffed appropriately. As a result I didn't read the final contract and failed to notice that certain items had been left off the estimate. It didn't help that I used their online system to provide colors for various parts of the exterior of my home. I provided colors for items that I thought were in the estimate and no one from TCP reached out to question why I had provided these colors or to re-iterate that these items were not in the estimate. However, the additional cost of two items added 20% to the total estimate which made TCP significantly more expensive than CertaPro Painters. TCP said their quality of paint was different, however CertaPro were giving the same level of warranty and using Sherwin Williams (the same as TCP). I don't think quality of paint justifies a 20% difference.
TCP have project managers to oversee the job. Jorge was good with communication and came out to review the work once. However he didn't come out to see the final workmanship. I would have at a minimum expected this, as this is where expertise would be of most value? I'm not an expert and I wouldn't know if anything had been missed or wasn't up to standards.
My final issue would be with the clean up. It wasn't meticulous as I would have expected. What I didn't appreciate was the crew washing their paint brushes in the middle of my lawn and leave paint residue on my lawn.
As I mentioned, my recommendation for anyone using The Painting Company is to "Read the Contract" before you pay the deposit!

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