Quite good university, however their bureaucracy s...

Quite good university, however their bureaucracy system is a huge drawback. Sometimes I have some problems, and I need to ask several people in different buildings, so that I would know what to do. One time a lady in the deans office in my faculty told me that I don't need to retake the English test, as in the system it is marked as "passed", and a lady in "Language course" room told me that I need to do it once again, and it doesn't matter what is written in the system.