My recent booking experience with ibooking.com was...

My recent booking experience with ibooking.com was a bit disappointing. While the website itself was easy to use and had a good selection of hotels, I had some issues with the customer service. When I had a question about my booking, it took multiple attempts to get a response, and even then, the answer was not very helpful. It left me feeling frustrated and unsure if I made the right choice in using ibooking.com.