Jordan Groussman

Review of The birchwood

This hotel staff is a joke. Stay anywhere but here...

This hotel staff is a joke. Stay anywhere but here. No hot water. The property threatened to call the police when I requested engineering come to my room before checking out so I can shower. The assistant manager has the worst attitude and hung up on me. When I went to speak with them in person, an overweight male tried to intimidate me by threatening to trespass me and call the police. For the price you pay here, the service doesn t match. They proceeded to try and charge me $150 additional late check out fee. I tried to reach a resolution with the staff but clearly they are scamming and need the money more than I do just do the right thing by your customers! If there is not hot water, let s work on a resolution. Don t ruin my 30th birthday with threats and attitude.

In short: DO NOT STAY AT THIS HOTEL