Dedra Simmons Review of steamhouse lounge
The server was awesome and so were my mussel appet...
The server was awesome and so were my mussel appetizers. I ordered the lobster roll and it was horrible! The meat was old and stinky, but I thought maybe I was mistaken, so I ate a very small piece. Yep, it was old and had the consistency of paper.
So I tried a different entree - the grouper sandwich. It was undercooked and I had to send it back too. At this point, I didn't want to try another dish. So, my dinner companion had a great meal, and I had a great appetizer...
When our checks arrived, I asked for the manager and explained what happened (I shouldn't have had to ask for her, IMO. If a customer sends 2 dishes back, the mgr should have come to that table anyway)
So, after I explained what happened she reacted as if she didn't know about it. I actually had to ask for a discount because she wasn't trying to make it right. Anyway, she removed the charge for the sweet tea, and left the full charge for the mussel appetizer.
All in all, if I was only rating my appetizer and server, I would give it a 5.
But for the food and management fail, I give it a 2.
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