I understand why some people gave a 1-star rating;...

I understand why some people gave a 1-star rating; I would ve done the same a few years ago. But recently, I had a medical emergency and was desperate. I ve had several very bad experiences before at this hospital and after reading the reviews, prepared for the worst.

I went to the Trillium ER in Mississauga recently and while there was a line up, it does move, and the nurse will evaluate you upon registering. If your condition is critical, you will be prioritized. That s fair to me. It also helped that I was upfront and fully disclosed my condition which helped speed up the process.

While I had to wait, nurses provided instructions and details on what will be done to have an accurate diagnosis. They also provided status updates and told me how long the wait times would take for each procedure and the next steps. They don t mind if you follow-up if you sense it s taking long. The nurses and attendants where patient, respectful and kind.

Yes, there was hallway medicine but I saw the doctors treat and talk to the patients with care. They re doing the best they can with what they have. I understand. I also noticed an ER doctor calling to follow up on his patients to ensure they re ok, taking the prescribed meds and asking for their well-being. I was lucky enough to have this same doctor (Dr. P. Channan) attend to me. He read the results, my medical history, and asked me again. Very through. He also spotted the problem (which the other doctors didn t) and provided a reassuring prognosis. He also prescribed the right meds, gave a printout of my condition and explained how to take care of my health. He even discussed recovery period and aftercare. I was impressed with his skill, sincerity and calmness.

I was out of the ER in a matter of hours. Considering the condition I was in before I was admitted, I d say they re good and I m happy to see the improvements. Thanks again, Dr. Channan.