Tim Pannell

Review of Bacara Resort & Spa

We are big fans of Ritz Carlton and always try to ...

We are big fans of Ritz Carlton and always try to stay at one when we travel domestically and abroad. Last evening, we stayed at this Ritz for the first time. The location and grounds are beautiful and everyone is very polite and nice. However, I found that the service was not up to the standards of a typical Ritz experience. My dinner was not cooked right and I did not get a chance to tell someone until 15 minutes after it was delivered. The waitress just never checked on us. She said I m sorry. We asked for a dessert menu three times and each time they forgot. The server said, I m sorry. This morning we had breakfast in the room and called to have them pick up the tray of food since the birds were going after it on the balcony. Once again, it took three calls to get the tray picked up. Each time, when I called, they simply said I m sorry. Finally, we had lunch at the Bistro before leaving and we ordered appetizers before our lunch. Well, the appetizers never came and we finally got our food. The server simply said I m sorry. I love the Ritz Carlton where the brand promise is Ladies and Gentlemen serving Ladies and Gentlemen. However, I left this property thinking the tagline was I m sorry. It is nice to say I m sorry but it is not a get out of jail free card for poor service. Please step it up. We are schedule to arrive again this Thursday evening on the way back home. I hope it is better. Thank you.