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They advertised all week "Open for Thanksgiving" (...

They advertised all week "Open for Thanksgiving" (No mention of restricted hours) I arrived at 4:00 Pm thanksgiving behind a group of 4 who were immediately sat. Hostess told me at 4:03 they were closed. What about people before me I asked. They were here at 4, you are here afterwards she said. Call the manager. He said same thing but could not answer why previous table was sat at 4 if they closed at 4. Called a few days later woman who identified herself as "one of the managers" could not answer question and hung up on me. I took a call later from GM Scott Fields who said his staff had acted appropriately by not seating me as I was 3 minutes late. When I told him I hoped the 3 minutes were worth it cause he lost a 15 year customer, he said he was "good" with that. Scott, you are in business to serve patrons, not turn them away and if you are unwilling to sit a person who walked through the door with others who were sat despite your deadline and you are going to cling to the 3 minute thing, then best to you. I host several big dinners there a year, business related and now I'm "good" with never setting foot here again.

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