We have reserved two rooms for two nights with par...

We have reserved two rooms for two nights with parking, rooms paid on arrival, upon delivery of the keys. When leaving, impossible to leave the car park, the amount not having been claimed with the payment of the rooms (exorbitant parking price!), Forced to go back to reception, queue 10 minutes before being able to pay for the car park. The rooms should be refreshed. Having already booked in an IBIS, this is far from the best