Kelsey Jackson

Review of Hamilton International Airport

Although this airport is small, easy to navigate a...

Although this airport is small, easy to navigate and very neatly kept, their parking is outrageous! 4 Days cost us $115, which in London would've cost us $60, Pearson off-site would have been between $60-80.

Their prices were more in line with London's at about $70 per week before they hiked them up. Apparently these rates were raised just a few days before we left according to the infographic we read when we arrived the day of our flight.

Our flight was cheaper than our parking and which will be the case with most Swoop passengers if you're gone for more than 3 days.

I understand COVID19 has had a profound impact on travel but I feel the new rates are insulting and price gouging. Not a good way to go about regaining lost income nor encouraging travel. Really made us wish Swoop stayed in London, as our flight was moved to Hamilton only due to Swoop pulling all their flights out of London.

Furthermore, their parking machines did not issue us a receipt afterwards and were very confusing to use, with all sorts of blinking lights, 5 different slots. Looked more like an arcade game than a parking pay station.

I wouldn't recommend flying out of YHM unless you have the money to spend on parking and it's not an object for you (or someone can drive and drop you off), but for us who had booked prior to covid and this probably going to be our last vacation until this pandemic is over, it was not a great end to our vacation--which was a very much needed sense of normality in these times.

I did email them for assistance. Should they refund me I'll remove this review or edit it to reflect the response in customer service.