cynthia N

Review of Tekserve

i took my 17" mac computer to tek serve because it...

i took my 17" mac computer to tek serve because it crashed and i could not restart it after my cat walked on the edge of the keyboard. the person who helped me, named Edgar, was awful. First he asked if my cat urinated on the computer which is just gross and wouldnt i tell him that, if it DID happen?! Then he referred me to sales while they tried to fix the problem.. just in case they couldnt fix it- so they wanted to sell me a computer without even trying to fix it. The first thing the sales person told me was: "I know he told me you're pregnant so do you want to walk over and look at the computers" and I'm NOT pregnant. The sales guy got really embarrassed and annoyed that this Edgar person would say that and I was really angry about that- i mean who knows if I'm fat or if I just had a miscarriage or what. horrible. Then they told me the technician was busy and they would work on it later and call me when they knew what the issue was... so i left it there. 2 days later, I called asking what happened and they looked up my ticket number and NOTHING happened. this Edgar person wrote "declined repair" on the ticket, which was totally not true. They repair and service computers, right?! SO i guess they thought I left it there as a gift? So if i had not called, my computer would still be sitting on a shelf somewhere... After that the service team was professional and called me to come in and get my computer (which they couldnt repair) and the back up disk. Amazingly when I went to pick it up... WHO was the person who called me? Edgar. So i had the opportunity to complain to him in person. I asked him why he put "declined repair" and he told me that's part of the process .. umm,, what? He couldnt care less. so then of course i told him when i dropped it off, he told the sales person that i was pregnant and I asked why would he do that.. he didnt even answer me. After i got my computer back and paid for the disk, i asked for a manager. Edgar went and got him and walked around the edge of the terrace with him telling him his side of the story as if I'm an idiot and didnt notice. I told the manager everything and I also informed him that I would not be purchasing a $4000 new computer there due to this Edgar person. I explained everything and all he could say was "i'm sorry to hear that" over & over again. so i just left. awful awful awful customer service.