Noelle Shay

Review of Lake George Steamboat Co

UPDATE: Patricia called us today and made everyth...

UPDATE: Patricia called us today and made everything right by getting us ticketed for the 4th of July fireworks. We still can t figure out what happened that our reservations were cancelled on us, but we are very happy that this situation was made right

this company is a joke! We loved our experience last year and set up another 4th of July trip on the Mohican in February. Showed up today to be told we cancelled our reservation. My husband waited for a callback from Doreen, the person who supposedly took the call, and she refused to believe that we hadn't cancelled. My husband has had his vacation picked since January. We never would have travelled up to Lake George for the 4th of July if we had cancelled our trip on the boat. Poor customer service and poor attitude