impossible to communicate by phone !!!!!! this is ...

impossible to communicate by phone !!!!!! this is a great inconvenience that should be solved by taking on more personal. I had a private visit, I spent money to have her in a hurry, the doctor prescribes an examination for a suspect to the retina. I did it after 2 months and, it's okay, but the answer will come by mail to home, normally, they gave it immediately. It's all morning that I try to get in touch so I can talk to the doctor who has visited me. WELL'!!!! impossible to speak, indeed, precise that an operator told me to go personally. BUT, if you can not? you attack the tram !!!!!!!!