A brilliant 1400 appraisal at 300? One of my c...

A brilliant 1400 appraisal at 300? One of my children's initials is hanging the other way around on my chain. Wrong quote. Haven't even seen that the other side of my ring had also been jammed and almost torn through. This company is not worthy of the name jeweler. And yes, I have the evidence of this "so-called jeweler" and the COUNTERPARTIES.