I called to place an order for pick up at 1933p. I...

I called to place an order for pick up at 1933p. I was told that it will take approximately 20 minutes for my order to be prepared. I arrived at Zorns ready to pick up my order at approximately 1948. I stood in the area for pick up and noticed that the paperwork stated that my pick up time was 1955. I noticed the employee placed an item in the fryer which looked like my order at 1950. I asked him if he just placed my order in the fryer and he stated yes in an annoyed manner and stated that it will only take 5 mins for preparation. I informed him that I was told that it would be ready within 20 mins and I was present at the 20 minute mark due to the fact that I am at work. I stepped out to touch base with my employer. An employee from Zorns called my job, spoke to a secretary and hung up. When I arrived at Zorn's for pick up, the doors were closed because it was approximately 2005, which I understand. There were still customers present inside and the employee knew of my order, placed my order in the fryer, called to tell me my order was ready, then came to open the door on my arrival and stated in an annoyed manner that we are closed as if he was unaware of my order. My frustration is that the employee was dismissive, had and attitude and I still didn't receive my food when I followed all the instructions explained to me over the phone. When the employee arrived at the door, I asked him what happened to the food he just placed in the fryer, he was dismissive and responded that were closed, disregarding the course of events which transpired. Some Customer Service, VERY disappointed of this supposed family oriented franchise and their service. SMH