Josh Bull

Review of St. Peter’s Sleep Center

Absolutely atrociously run facility. I will state ...

Absolutely atrociously run facility. I will state first that the actual sleep study done was excellent, the technicians and doctors were professional and made the process easy. I had the study done through the VA choice program December of 2017. Everything was set up prior to this and I shouldn't have had to do anything after the study was done. A month later I get a bill in the mail for the sleep study. I was told on the phone the facility cares for many veterans so if this isn't new for them they should know billing me directly probably isn't what is suppose to happen. No phone call, no letter requesting me to contact them, just a bill. I call the number on the bill and explain the situation, they seemed to grasp the mistake after I explained so I am assuming it has happened before, but things were settled by the end of the conversation.

May 14 2018 I get a voicemail from Saint Peter's Health Partners Medical Associates saying how they have not received payment for my consultation nor sleep study and that attempts to bill the VA have failed. So here I am 5 months later, no call, no letters in the mail, no message relayed through the VA prior to this and I have an overdue bill trying to be collected on I thought was taken care of twice now. So for the third attempt to correct this I call the number provided and within seconds they identify their mistake, as of writing this I have not heard anything.

More importantly the VA requested the medical records from them 4/27/18 for a claim I made, they have been ignored. 5/14/18 they made a second attempt, as of 5/29/18 it has been ignored. I plan to go over today and figure out why it is so hard to send out mail there. There was also a huge delay getting copies of these records to my primary care doctor back in January 2018. I don't know who runs their administrative department there or financial department but they need to be fired. This is unacceptable. I might have to appeal which can take up to 7 years because someone cannot pick up a phone or send out a piece of mail. The doctor there did call once asking if I wanted to continue care there for various other issues, but with this kind of professionalism in the other departments, no thank you. Never again.