Evelyn Collazo

Review of Hudson Valley Federal Credit U...

I have been traumatized and severely distraught an...

I have been traumatized and severely distraught and very disturbed by the handling of an attempted loan. While the reps that tried their best Tyler, Nick, and Kaitlyn, were awesome, I must say the underwriter Gwedowlyn Taylor made the finalization of loan a nightmare. Underwriter was very very rude and refused to let me speak to supervisor and unprofessionally hung up phone on rep that was helping me. I say must say I am furious after 3 days getting documents, a day I took off work, and the hours spent in this bank Ms. Taylor justified a Loan that was already approved, and signed by me at a 8.3 percent decided it had to be changed to 10.5 huh? How in the world after a signed agreement made, a binder insurance for full coverage which I paid 6 months in advance, this woman so unprofessional state that's it 10.5? Is she crazy or does she think I came in a banana boat? At no time was I told interest rate would change which is why I agreed to proceed with loan. I wanna know after wasting my time, dealers time, and one day of work lost,who is going to be accountable for such unprofessionalism? The loan was disturbinly handled. Not satisfied at all total disaster although the employees Nick latiffin, and Tyler Acevedo were very apologetic, this underwriter should never work for a bank she wasted her co-workers countless hours working with me, hours of labor wasted due to her terrible and horrific customer service. This lady should be fired that's my opinion as a member. Deny the right to speak to a supervisor to member? real Work ethics seem fishy!