Masha Conner

Review of St. Luke's Duluth, MN

I don t know what is happening with St. Luke s. In...

I don t know what is happening with St. Luke s. Instead of sending us a bill in the mail, they send it directly to collections. This has happened to my family twice in the last two years. We pay a copay with every visit as well as every clinic bill we receive. The problem is with hospital billing where they don t send us any kind of a bill until we hear from a collections agency which includes an extra $300 collections fee. All our information including address is current in their system as we receive other mail and clinic bills from St. Luke s. They deny any wrongdoing and blame it on a mailing issue . I don t know if the problem lies with them being so understaffed, or their new faulty computer system, but patients are the ones getting duped. Avoiding this hospital from here on out.