Daniel C Review of BAA London Stansted
Non-EU citizens are made to feel like second class...
Non-EU citizens are made to feel like second class citizens at Stansted. I'm a UK citizen but queued in the non-EU queue with my non-EU wife. It was appalling. They only had 2 out of 7 counters working and it took an absolute eternity. Late at night, people were literally wilting and being taken ill in the queue because it took so long. Meanwhile the EU queue counters were fully staffed and they were processing a huge amount of people very quickly. These waiting times were just unacceptable in the early hours and the discrimination shown against non-EU citizens made it all the more disgusting.
Addendum - my formal complaint to Stanstead
I arrived on the Pegasus Airlines 22:05 flight from Istanbul S Gokcen, arrival at 00:15 on 17/04/2018.
I stood in the queue for non-EU citizens because my wife is non-EU. I can honestly say that Stansted is making those from outside the EU feel like second class citizens. Only 2 out of 7 counters were even staffed and the waiting time was between 1.5 to 2 hours for a relatively short queue. Meanwhile, the EU queue was fully staffed and rattled along very quickly, processing a huge amount of people in a short time.
Given the early hours and the excessive wait, people (me included) were literally wilting and fainting in the non EU queue. This, coupled with the extreme disparity with the how the EU queue was dealt with, made one feel like a second class citizen and discriminated against in a most uncaring way.
I'm conscious that EU citizens probably need an accelerated process given the UK's EU treaty obligations, but the disparity was simply too extreme. Our obligations to EU citizens are no excuse for hanging out non-EU citizens to dry like this. I was embarrassed that non EU citizens were being treated in this dismissive and uncaring fashion
Stansted, please work out how to process non EU citizens a little bit more efficiently. We owe them a good welcome too. They deserve to be treated with dignity and respect, which was not apparent from my experience.
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