The doctors are very good but the receptionists ar...

The doctors are very good but the receptionists are awful. I find them usually rude and unhelpful, there are a couple that are great but majority are not! Yesterday I called and I wanted to pass a message on to a doctor and the receptionist refused basically saying I could write a letter to him and being extremely unhelpful, I m going in for an operation on Monday and nervous enough about that now they have given me even more stress. I have downloaded NHS apps but thought as I only wanted to pass message not have an app I would call - learnt my lesson so in future the app is the best way to contact surgery and I ll have to get app. Shame reception is letting down the great work of the doctors.