Joseph Z

Review of Jersey Central Power & Light

Horrible customer service , I called customer serv...

Horrible customer service , I called customer service to apply for Electricity Account , they could not verify my SSN (Every other service provider could verify) so they asked me to come in person with ID card to their nearest office which is 1.5 hrs from my office , I took half day off to go there , office timings are till 4:00 pm (not available on weekends) and i reached there at 3:40 and the gaurd said they all left by 3:30 . I called customer service again to let them know they said we have no control over their timing so please go again and get verified.