Oshadha Thrimavithana

Review of Orinet Travels Agncy LLC UAE

Desert safari with Orient is the worst nightmare f...

Desert safari with Orient is the worst nightmare for a family since the desert driving was horrible and as a result, my 5-year-old puked inside the car and there were no precautions (plastic bags, etc.) taken.

Despite helping us to get ourselves cleaned, the camp manager (Maleha Camp), Rifiq was treating us as if we had committed a crime, asking just AED 150 to get the car cleaned. We were really shocked to see his behavior when he yelled at us saying you should take care when you have a SICK KID when this incident was totally a result of poor driving.

Then we wanted to speak to a higher official and here comes Mr. Maharif over the phone, who is laughing at us saying just pay your AED 150 and enjoy the rest of the evening.

When we had already paid AED 500, paying another AED 150 was never a concern but their insulting behavior as if we are going to run away in the middle of the desert, without paying them was never expected. We paid another AED 150 for the car cleaning and came back without staying for any entertainment/dinner.

Please avoid this company that ridiculously treats its customers and does not know what customer service means at all.