Andy Lein

Review of THE GROSVENOR HOTEL VICTORIA L...

I am not impressed at all. I had a 2 night stay an...

I am not impressed at all. I had a 2 night stay and yes I had a (small) double room and in general the interior was good. However, there was no hairdryer for example. Also I wasn't in the main building, which meand I had a 5min walk to get to my room, but there is more. The TV programme claimed to stream around 30+ channels. But in fact, many of them are not available. So I called the concierge who promised to take care of it immediately. Absolutely nothing happened though. No fix, no feedback, no show... absolutely no action. So on the one hand there is an issue, on the second there is a promise, and on the third there is zero action.
This is bad for a hotel of that (claimed) level.
Also the TV quality in general is super bad and doesn't qualify for 4+ stars.
Is it ok to stay here? Yes. Is it great? By no means...