Scheduled 10 laps in a Lamborghini last week while...

Scheduled 10 laps in a Lamborghini last week while in the Las Vegas area. Upon making the reservation on the phone, I had inquired about transportation to and from their location. The receptionist said that they offered a complimentary shuttle from the Aria to the raceway. She said to meet at the tour bus lobby next to Avis car rental at 12:15 as the bus leaves promptly at 12:20. I arrived at the EXACT location at 12 (15-20 minutes early). When the bus never arrived by 12:20, I called and spoke to their receptionist who said that the bus had come and gone already. I said that was impossible, I've been waiting here since noon and no bus has come. We argued back and forth for a minute as she still insisted that the bus had arrived (And I did have a friend with me who witnessed the entire thing). She eventually said that I can either wait until 2:30 for the next shuttle or take an Uber. I was reluctant to wait for the next shuttle given the fact that the first one literally never showed up, so I took a $30 Uber ride to the raceway. I voiced my concern upon arrival and they did offer a $30 credit toward their merchandise. I am not one to buy souvenirs so I asked for an extra lap or two, but they said no.
After my laps were complete, we inquired about the return shuttle to the Aria. We were told it was scheduled to leave at 3:30. We had some time to spare so we browsed around the other cars and took some pictures. At 3:15, we headed inside to get ready to get on the bus. We over heard another customer arguing with the receptionist because they too were told that the shuttle was scheduled to leave on 3:30, however, were told that it had already left and we would have to wait for the next one at 4:30. I interjected and said that we too were told the shuttle was scheduled to leave at 3:30. After going back and forth AGAIN, they called the shuttle back to take us all back to the Aria. Upon arrival to the Aria, we were dropped off at the exact location we had been waiting prior to pick-up, which proved we were in fact in the correct place to begin with and that the bus NEVER arrived.
So in conclusion, while the driving experience itself was fine, the day started and finished on a very unnecessarily stressful and negative note. The fact that they dropped the ball with the shuttle TWICE IN ONE DAY is completely inexcusable when they literally do this every day of the week and your paying a lot of money for what is essentially just a few minutes of track time.