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Frances Brown

4 years ago

Very disappointed with this hotel. Lifts out of or...

Very disappointed with this hotel. Lifts out of order was a problem but the parking situation was terrible - myself and my two children stayed on January 3rd 2019 for one night before our flight home to New Zealand after visiting my family in the U.K for three weeks and parked at the hotel for 40 minutes in the hotel car park whilst I dropped off my luggage before returning my hire car. Paid for 1 hour parking for my hire car (paid using cash at the machine). 2 months later I received a 100 GBP parking fine for 40 minutes car parking which the hotel states was unauthorised. My elderly parents came to pick me up after I had dropped off my hire car to take me and my 2 children out for a meal before we returned to New Zealand. They parked for 7 minutes in the pick up / drop off area and were also fined by the hotel for unauthorised parking. This has completely ruined what should have been a lovely end to our U.K trip and I will never stay at this hotel again. I would like to point out that I have stayed there 3 times before but never again. Be aware that this hotel has unreasonable car parking policies.

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