Just returned home from Gulf Shores Alabama. Arri...

Just returned home from Gulf Shores Alabama. Arrived at our condo last Saturday afternoon, June 24th, 2017 and was so excited. We, my sister and I, had never been on a vacation together. I reserved a 2-bedroom condo at Surfside Shores through Meyer Vacation Rentals. Anyway, I noticed a lot of water in the carpet and an awful smell (musty like mold) on the opposite side of the bed I was using. Sunday morning, I called the rental company and they sent someone out with a towel. He got down on the floor and his knee was soaked. He said that he would have to call a cleanup crew to vacuum up the water. I spoke with my husband and he said they need to find the leak vacuuming wasn t going to remedy the water if a leak is there he said. So, I called back, when the next set of guys (two of them) showed up, they started looking. After opening the mechanical room door where the air conditioner is, they found water and what appeared to be black mold. They investigated in the condominium directly above and found a problem there as well. They eventually returned with fans, blowers, dehumidifier and mold killer. Fast forward, I was unable to use the bedroom for the entire week. I did not communicate with the management company any further - until I was ready to discuss compensation for the issue. They offered a whopping 25% reduction and I evidently and unwittingly accepted a settlement just by confirming the last four digits of my credit card. Even after I told the gal I was not happy with that amount. My husband spoke to them. And, too his and my surprise, they had no record of mold. They sent a third guy out, name withheld, who looked at the mechanical room again. I asked him his thoughts and he responded verbally said something along the lines that I m not really supposed to talk about this, but yes, it s mold. In fact, the second group of guys had said the same thing on Sunday now it s Friday.

Granted, there is a black substance on the walls and ceiling which has been growing for a while inside the mechanical room, there was an awful odor and they did put down mold killer so if it s not mold, why put down mold killer. So, does anyone know why they don t want a documented mold event on file? I have my own opinion.

See pictures.