Absolutely horrible service!!! Water bills have be...

Absolutely horrible service!!! Water bills have been always sent over after it was overdue! In 18mths NO inspection was done. After multiple reports and phone calls, nothing was fixed! Had UNsecured premises for 12mths with no working back door! Moreover in final report hail damaged roof was included - they want me to fix the whole roof! Replant bushes that have been dead for years! And surprise, surprise they want me to install the new back door. Everything was included in entry report, however they decided that I have to refurbish the whole house for them! Including wear and tear! The final report is 60 pages and 400photos! Would NOT recommend this real estate agency and especially Ms Nicki Xiao!