Nice property, very poor service and food (special...

Nice property, very poor service and food (specially vegetarian items and deserts)
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We came as a group to Lalit. Overall I felt the property is vast, nice and clean, however it is lowest in almost every aspect of service, for example

-The air condition bus that got us from Goa Airport to the property had disfunctional Air Conditioning in both the busses. People started sweating in the bus. Some of them felt nausea

-Their laptops got hung at the time of room allotment and hence we kept waiting for 30 minutes

-The room key given to us was not working for many of us, which compelled us to ask for change of the key and keep waiting in some other folks room

-In welcome drink, the staff welcoming us refused to give any alternative of kokum drink. She told you need to order separately.

-The veg appetizer (crispy veg, crispy paneer) coming in evening buffet was quite cold, spoiling the mood of vegetarians. After complaining three times, they started serving hot appetizer.

-In the soup counter, no plates or napkins were provided. It came after requesting.

-The desert in the dinner was definitely of low quality. Moong dal halwa probably had wheat flour mixed.

-There were no hand towels in the room. Can you imagine this in such a so called 5 / 7 star property?

-In a number of rooms, cable TV connection was dysfunctional. In a number of rooms, several lights (bed side lamps particularly) were not working.

-In toilets near restaurant (The Sea b q), there is no water jets. Can you imagine, in India you are managing with just tissues.

-In the breakfast Aloo paratha was so tough and periphery was so hard that you won't feel like eating. They had kept plenty of them in the basket which was begging to get consumed.

-The tea cake was containing eggs, which left no option for vegetarians. Vegetarians could have cookies only.

Good points
-Spacious conference room and thankfully AC was working as per expectations.

-Enough seating arrangement for folks

-After getting multiple feedback about day 1 dinner and day 2, breakfast and lunch the chef was personally tried his level best on day 2 dinner. Day 2 dinner was far better than day 1 dinner. Even desert like jalebi was served crispy and hot.