The rooms are run down. The exteriors are dirty an...

The rooms are run down. The exteriors are dirty and old. The photos do not correspond to reality.
I made a reservation for 15 days (August 18 to September 1), for the 2 of us and a newborn baby. The place was not appropriate to be there with the baby. We left the hotel on August 22, and they told us that they would proceed to return one week. I'm still waiting for it. I have contacted them 2 times via email (now I am already in Spain) and they do not answer.
I think it is not necessary to deceive people, if you do not want to return the money, do not say that you are going to do it.