Prabha Thomas

Review of The arc of frederick county

About an year ago when we were thinking about swit...

About an year ago when we were thinking about switching to ARC, a friend of mine told me to be careful and she had bad experience with them. I had forgotten about that conversation until I decided to switch to ARC of Frederick and had a bad experience with them myself.

In my experience, ARC did not care for my families needs, plans or wants. After talking to ARC for months, discussing our desires and plans for our son, the day before we were to start the service with them they reneged on all the promises leaving us with shock, frustration, sadness, being stuck and with no service. Our family tried to explain the situation and to explain how important it was but they took the stand that they made the decision and it was not changing. We really appreciate our service coordinator who told us about another service option to realize our plans. The very next day we started paper work for change of service.

ARC demonstrated insensitivity to our family's needs. They asked for patience and understanding from us while they dealt with their internal agency issues, but when it came to our problems they dismissed us without explanation or warning. Later I heard that they gave conflicting reasons to our coordinator.